Tickets, the one option to contact the authorities for any kind of problems, queries or difficulties faced. Ticket settings allow one to set up Ticket Agents, Ticket Types, Ticket Channel, and Reply Templates.
Ticket Agents are employees of the organization who are assigned tickets to answer back to help the person resolve any discrepancy that has occurred.
Ticket Types are the segregation of the generally received tickets from the audience. Tickets can be raised by employees as well as clients. This section allows the segregation of tickets into some defined categories for further easing the task.
Ticket Channel restricts the passages from which an individual can raise tickets. It either enables or disables the allowed ticket channels for receiving tickets from the audience.
Reply Templates are default and pre-generated messages which can be sent to the ticket raiser to let them know that their concern has been considered and will be responded to soon.
